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| Surveys and cost benefit analysis
clearly show that usability and customer-driven development
methods directly affect both customer and employee productivity,
which in turn affects your bottom line: |
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| Improved customer
productivity |
| When asked how information technology
could be simplified, 250 IT managers cited ease-of-use, a customer-centered
focus, and intuitive interactions as their top three priorities.
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| Improved employee
productivity |
One national Call Center determined
that for every 1 second improvement in employee efficiency on
the intranet, the company would realize on-going savings of
$800,000 each year.
At one company, usability work reduced average task times 9.6
minutes per task and resulted in a first year projected savings
of 6.8 million dollars.
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"I've
worked with SalemSystems twice, and each time the company saved me
from going down the wrong direction and losing valuable time and money.
Usability works!"
Russ Riggins, CEP MedData |
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